Just by lustening to Jeff Raikes, you'd think that Microsoft invented the software-based enterprise telephony system (we used to call…
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Mission of Brockmann & Company We listen. We position. We write. We research. We advise. We consult. We market. To…
Read MoreMitel Brings Cool Contact Center to VoiceCon
Don Smith, CEO of Mitel took me around the Mitel booth and the adjacent call center pod. There were two…
Read More3Com – IBM @ VoiceCon
There were two meetings I had with IBM. One was with 3Com and IBM. Here, an hour with Brian Allain,…
Read MorePsytechnics Gets a Microsoft Moment
At VoiceCon last week (I was there Tuesday March 6 – Thursday March 8) I had a chance to speak…
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