Siemens user insights about the Mobile UC Experience
Users of Siemens SIP PBX or unified communications products can use this report to compare their actual mobile UC program with those of their peers, and with the mobile panel. There are recommendations explaining how Siemens users can improve their business performance by adopting the practices of Top Performers.
Siemens users account for 7% of the Mobile panel and rated mobile communications more important than for other panel members. Satisfaction with the mobile phone and mobile operator is higher than with the Mobile panel, yet in terms of corporate initiatives in support of mobile service such as support, Siemens users are dissatisfied. This shows the pathway to improving business performance, which is well below the standard measured among Top Performers.
This report is the fourth in a series about mobile UC in business. The experience of users of Siemens IP PBXes products are compared with the Mobile Panel. Recommendations are developed from the comparison with Top Performers. Over the past decades, mobile communications improved a users’ reachability, but reduced accountability and convenience to mobile users and their coworkers back in the office. Mobile UC is the next major improvement for unified communications. Mobile UC solutions available today can overcome these weaknesses by delivering accountability, which allows the enterprise IT department to analyze statistics on usage, apply policies for lowest cost, storage and security and by delivering convenient communications between coworkers, regardless of whether they are mobile or at their desk.
The Mobility Index provides a refined view of the scope of technological deployments which reveals how Top Performers have significantly better operating results than Poor Performers. Top Performers also had higher business performance than Siemens users. Top Performers had:
- 37% more customer satisfaction
- 55% more employee satisfaction and
- 31% more revenue per employee
than Siemens users.
Recommendations included in this report reflect the technology, organizational and processes deployed and consistently used by the Top Performers and not as widely used by Siemens users. These include investing in mobilizing critical enterprise applications, deploying mobile-savvy support staff and resources. Taking steps to mobilize more of the employee-base and enabling more services such as mobile email and SMS are excellent first steps but should also include adoption of mobile UC-specific solutions for extending enterprise telephony features into the mobile service domain.
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