Top Performers have superior email management practices and specifically superior spam management practices. In our report, The Problem with Email,…
Read More
What’s a Top Performer?
According to the Brockmann Methodology, which frames a large amount of our research, Top Performers are the 15.9% (1 standard…
Read MoreGoals of the Top Performer Initiative
In a troubled market place, companies and the executives in them are looking for a path to the future. They…
Read More
Measuring Customer Satisfaction
One of my first and probably most memorable encounters with customer satisfaction surveys, methodologies and the like was in 1995.…
Read More
Tips on Using Twitter for Business
I have written about how various folks are attempting to use Twitter for business in our January 2009 report, Twitter…
Read More
