Remote agents were never so possible than they are with IP. Computer-telephony integration (CTI) applications form the basis for today’s…
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Presence Management
This application increases the probability of a call completion, since the caller knows the status of the other party, and…
Read MoreBusiness Case for Find Me / Follow Me
How much time do you spend listening to voicemail? I got a call from the VP of Global Public Relations…
Read MoreBusiness Case for Voicemail Broadcasts
If better communications leads to business performance, then voice mail broadcasts lead to better performance… Let's consider the impact of…
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