Customer satisfaction is a useful business metric, but only with perspective. That perspective could be customer satisfaction over time. That…
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Measuring Customer Insight
Why bother measuring Customer Satisfaction? A simple principle of Management 101 is that if you put the bright light of…
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Adtran Takes Step Forward With ObjectWorld Deal
ADTRAN, the $500 million Huntsville Alabama manufacturer of over 1,700 products, acquired in September 2009 the Ottawa Canada Microsoft-focused unified…
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BES Express
BES Express Define’s BlackBerry’s New Focus on The Small Medium Business Market RIM announced on February 16, 2010 its latest…
Read MorePolycom Finds More Friends…
On January 25, 2010, Polycom announced an alliance with Juniper, promising to improve the user experience. The press release declares…
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