Remote agents were never so possible than they are with IP. Computer-telephony integration (CTI) applications form the basis for today’s…
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Bandwidth Limitations
Are there issues in managing video streams across an enterprise wide area network? Yes there are issues in managing video,…
Read MoreHospitality Thoughts in a Hotel
I'm here at the Biltmore Millennium Hotel in downtown Los Angeles, CA to participate in the Internet Telephony conference and…
Read MorePresence Management
This application increases the probability of a call completion, since the caller knows the status of the other party, and…
Read MoreBusiness Case for Find Me / Follow Me
How much time do you spend listening to voicemail? I got a call from the VP of Global Public Relations…
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