We’ve improved Brockmann.com’s content organization today: The Abstracts content is now labelled as Reports, which is what they are. The…
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Customer Satisfaction Needs a Perspective
Customer satisfaction is a useful business metric, but only with perspective. That perspective could be customer satisfaction over time. That…
Read MoreMeasuring Customer Insight
Why bother measuring Customer Satisfaction? A simple principle of Management 101 is that if you put the bright light of…
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Adtran Takes Step Forward With ObjectWorld Deal
ADTRAN, the $500 million Huntsville Alabama manufacturer of over 1,700 products, acquired in September 2009 the Ottawa Canada Microsoft-focused unified…
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Chalk Pushcast for the BES
Not to be left out of the stampede by device manufacturers to FaceBook, Twitter and a myriad of other multimedia…
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